Process automation
Thanks to our very detailed knowledge of the telecommunications sector, we are the right partner for the automation of individual processes in your company, thereby ensuring greater security and further efficiencies in your organisation.
Tasks
We take care
In order to create more security and further efficiencies in your company, we also support you in the automation of processes.
Together, we conduct an analysis to identify the processes in your company that can be digitalised in a relatively short time.
Thanks to our many years of experience, we can develop and digitally map accurate processes in a relatively short time.
Our focus here is not only on the implementation of clearly defined specifications, but also on end-to-end support for the customer in the digitalisation process.
Benefits
At a glance
Expertise
Thanks to our very detailed knowledge of the telecommunications sector, we are the right partner for the automation of processes in your company.
Effectiveness
In the first step, we work together to identify the processes that are easy to digitalise in order to ensure faster, error-free and higher-quality process flows that gradually improve process quality at critical points.
Comprehensive approach
We focus on developing and defining a data model, as this is the only way to ensure that all the required information is available in the right place at the right time.
Focus on people
End-to-end customer support in the digitalisation process is particularly important to us, true to the motto: from human to API!
Information
Background and details
Process automation projects are typically cross-departmental. This presents a company with immense challenges. The actual digital implementation only makes up a small part of the work here.
- The individual departments often do not speak the same language, as different terms have become established for the same thing.
- Depending on the IT affinity of the department or the employee, requirements can be articulated more concretely or more abstractly.
- Historical differences between departments or employees can block decisions.
- Digitisation does not mean digitising the actual process one-to-one, but a review of the overall process must always be carried out beforehand. This can lead to a shift in responsibilities or workloads. This idea must be accepted within the company and solutions must be developed together.
- There is often a great deal of tension between sales and technology. Sales would like to tailor the products to the customer. Technology, on the other hand, has the challenge of reconciling the many solutions, which now differ in detail. However, digitalisation means standardisation, as digital processes cannot be changed as easily as manual processes.
Once the above challenges have been solved and a new process has been defined, it can be supported with digital tools. Depending on the frequency of process execution or quality requirements, the process can be more or less automated.
- Breaking down the overall process into sub-processes: If attention is paid here to the smallest possible modularity, it is ultimately easy to swap individual elements.
- Decide which sub-processes are to be automated: The transition here can be fluid, from manual to fully automated, many things are possible. Typically, the process steps that are easy to automate and also offer the greatest potential added value are automated first. Depending on the focus, it is also possible to start with parts that require a high skill set from the user. This allows the execution of the sub-process to be transferred to another department at a later stage. (Example: Technical inspections currently have to be carried out by technical specialists, but after automation this can be done directly by call centre staff)
Team
Reliable contacts
From the initial consultation to the finalised security concept, we are at your side and ensure that you are optimally positioned in accordance with the legal requirements at a low effort.
Mathias Handsche
Managing Director
Contact us
We are here to help you
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